berbd's Privacy Policy
Your personal information is of the utmost importance to us. In this policy, we explain in detail how your information is collected, stored, and kept secure.
Introduction & Scope
Welcome to the berbd platform. This privacy policy ("Policy") applies to berbd's website, mobile interface, and all related services. When you use our services, create an account, or complete a transaction, you voluntarily provide information under this Policy.
We believe every user should have full control over their personal information. With that in mind, berbd has presented this policy in a simple, transparent, and readable way so you can enjoy our services with complete awareness.
What Kind of Information We Collect
berbd collects two types of information — information the user provides directly, and information collected automatically while using the platform.
2.1 Information Provided Directly
- Full name, date of birth, and age verification details
- Email address and mobile number
- National ID or passport number (for KYC verification)
- Address and residential details
- Payment account details — bKash, Nagad, Rocket, or bank account number (full numbers are never stored)
- Account password (stored as an encrypted hash)
2.2 Automatically Collected Information
- IP address and device type
- Browser type and operating system
- Page browsing history and session duration
- Login time and location data (at country level)
- Game history and betting activity
- Information obtained from cookies and similar tracking technologies
2.3 Information Received from Third Parties
For identity verification and fraud prevention purposes, we may receive limited information from trusted third-party verification services. This information is used solely to ensure account security.
Purpose of Information Use
berbd uses your information only for specific and legitimate purposes. Each purpose is clearly outlined below:
3.1 Service Operation and Delivery
- Account creation and management
- Processing deposits, withdrawals, and transactions — via bKash, Nagad, Rocket, and bank transfer
- Providing bonuses, rewards, and VIP benefits
- Managing and coordinating gaming activity
3.2 Security and Compliance
- Completing KYC (Know Your Customer) verification
- Preventing fraud, money laundering, and illegal activity
- Detecting and preventing account misuse
- Blocking access for users under 21 years of age
- Enforcing responsible gambling policies
3.3 Communication and Support
- Sending notifications related to transactions, accounts, or services
- Providing customer support — via live chat and email
- Security alerts and notifications of important policy changes
3.4 Service Improvement
- Analyzing and improving the user experience
- Testing new features and games
- Identifying and resolving technical issues
Cookies & Tracking Technology
Cookies are used on the berbd website. Cookies are small text files stored on your device that help improve your browsing experience.
4.1 Essential Cookies
These cookies are necessary for the basic functioning of the service. They are used to maintain login sessions, carry out security verification, and save form data. Disabling these cookies may prevent you from using the service.
4.2 Analytical Cookies
These cookies are used to understand how users interact with the platform. Data is collected for statistical purposes and no personal identity is revealed.
4.3 Functional Cookies
These cookies are used to remember your preferences — such as language selection and interface settings — so you do not have to configure them each time.
Data Storage & Security
berbd uses industry-standard security technology to protect your personal information. We believe data protection is not just a legal obligation — it is an ethical responsibility to our users.
5.1 Technical Security Measures
- SSL/TLS Encryption: All data transmissions are secured through advanced SSL encryption technology
- Encrypted Storage: Sensitive information — particularly passwords and payment data — is stored in encrypted form
- Firewall & Access Controls: Multi-layered security measures to prevent unauthorized access
- Regular Security Audits: Periodic reviews to identify system vulnerabilities
- Two-Factor Authentication (2FA): An additional verification layer to protect your account
5.2 Data Retention Period
berbd retains your information only for as long as necessary — for service delivery, legal compliance, or dispute resolution. Even after an account is closed, certain records may be retained for a defined period as required by law.
5.3 Response to a Data Breach
If a data breach occurs that may pose a risk to your rights and freedoms, berbd will notify you and the relevant authorities as quickly as possible.
Sharing Information with Third Parties
berbd does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
6.1 Service Providers
Information is shared with trusted service providers for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technical infrastructure management. These providers operate under strict confidentiality agreements and may not use the information for any other purpose.
6.2 Legal Obligations
Information may be disclosed when required to comply with court orders, lawful requests from investigative agencies, or directions from law enforcement authorities. In such cases, berbd will make every effort to notify you to the extent possible.
6.3 Asset Transfers
In the event of a business merger, acquisition, or asset sale, information may be transferred to the new operating entity. Users will be notified in advance in such cases.
Your Rights
berbd believes every user should have full control over their own information. Your rights are summarized below:
7.1 Right to Access and Review
You may request a copy of your stored information from berbd at any time. We are obligated to provide it within a reasonable timeframe.
7.2 Right to Correction
If your stored information is incorrect or incomplete, you may request a correction. Some information can be updated directly from your account settings.
7.3 Right to Deletion
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a defined period due to legal obligations or ongoing disputes.
7.4 Right to Object to Processing
For marketing communications, you may object to the use of your information at any time. To stop marketing emails or notifications, update your account settings or notify our support team.
7.5 How to Exercise Your Rights
To exercise any of the above rights, email us at [email protected] or contact our support team via 24/7 live chat. We provide assistance in both Bengali and English.
Protection of Minors' Information
berbd strictly prohibits providing services to anyone under 21 years of age. Our platform is for adults only. We do not knowingly collect any information from minors.
Age verification steps are taken at the time of registration. If a user is found to be under 21 years of age, that account is suspended immediately and any information collected is securely deleted.
If you believe a minor has gained access to our platform, please notify us immediately at [email protected].
Policy Changes & Updates
berbd may update this privacy policy as needed. If any significant changes are made to the policy, we will notify you in the following ways:
- By displaying a notice on the platform
- By sending a message to your registered email address
- By noting the date of the latest update at the top of this page
Continuing to use the services after a change will be understood as your agreement to the updated policy. We recommend that you review this page regularly.
Privacy Contact
If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. berbd takes all privacy-related requests seriously.